No picture / distorted picture

• Check if the TV is connected with an antenna or is using a provider signal. Check the cable connections.
• Check if the correct source/input is selected in the sources menu. Press  SOURCES and select the source/input you need.
• Check if the the external device or source is properly connected.
• Check if the reception is poor.
• Check if the picture is set to a minimal value. Select Picture style and select a style and press OK.
   (Home) > Settings > All settings > Picture > Picture style
• To check if the TV is broken, try to play a video clip. Press  (Settings key) > Help > Check the TV.
  If the video clip stays black, call AOC. Wait until the clip ends and select Contact info in the Help menu. Call the telephone number for your country.

Sound but no picture

• Change to other video sources and then change back to current source.
• Select Picture style and select a style and press OK.
   (Home) > Settings > All settings > Picture > Picture style
• Restore picture style, select back to Picture style, then press  Restore style.
• Reset all TV settings, go to  (Home) > Settings > All settings > General settings > Reinstall TV.
• Check the connections of the source/input devices.

Poor reception

If the TV picture is distorted or variable in quality, the input signal might be poor. A weak digital signal is seen as a picture that is breaking up in square blocks and freezes occasionally. Much sooner than a bad analogue signal, a bad digital signal will fall away.

• Check if the antenna cable is properly connected.
• Large loudspeakers, unearthed audio devices, neon lights, high buildings and other large objects can influence reception quality when you are using an antenna. Try to improve the reception by changing the antenna direction or moving devices away from the TV. Bad weather might deteriorate the reception.
• Check if all connections, to and from your devices, are properly connected.
• If reception on only one channel is poor, fine-tune this channel with Analogue: manual installation. (Only for analogue channels)
   (Home) > Settings > Install Channels > Antenna/cable installlation > Analogue: manual installation
• Check if the incoming digital signal is sufficiently strong. While watching a digital channel, press OPTIONS and select Status and press OK. Check the Signal strenght and Signal quality.

Poor picture from a device

• Make sure that the device is connected properly. Make sure that the device's output video setting is the highest possible resolution if applicable.
• Restore picture style or change to another picture style.

Picture settings change after a while

Make sure that Location is set to Home. You can change and save settings in this mode.
 (Home) > Settings > All settings > General settings > Location

A banner appears

If an on screen promotion banner appears occasionally or the Picture style automatically switches back to Vivid at startup, the TV is in Shop location. Set the TV to Home location for use at home.
 (Home) > Settings > All settings > General settings > Location

Picture does not fit the screen / Wrong or unstable picture size / Picture position is incorrect

• If the picture size - its aspect ratio - does not fit the screen, with black bars on the top and bottom or left and right side of the screen, press  (Picture format) > Fill screen.
• If the picture size changes all the time, press Picture Format > Fit to screen.
• If the position of the picture is incorrect on the screen, try to check the signal resolution and output type of the connected device, press  (Picture format) > Original.

Computer picture is not stable

Make sure that your PC uses the supported resolution and refresh rate.