Other
Before requesting service or assistance, please follow these simple guides to solve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
VIERA Link function does not work and an error message appears
Check the connections.
Functions > VIERA Link “HDAVI Control™” > Summary of VIERA Link
Turn the connected equipment on and then switch the TV on.
Functions > VIERA Link “HDAVI Control™”
Parts of the TV become hot
Even if the temperature of parts of the front, top and rear panels has risen, these temperature rises do not cause any problems in terms of performance or quality.
Overcurrent error message appears
The connected USB device may cause this error. Remove the device and turn the TV off with Mains Power On / Off switch, then turn it on again.
Check foreign objects are not inside the USB port.
An error message appears
Follow the message’s instructions.
If the problem persists, contact your local Panasonic dealer or the authorised service centre.
camera_built
Built-in Camera does not work
Ensure the built-in Camera is held up. When the application for camera operation is activated, the built-in Camera automatically pops up.
Face recognition may not work properly depending on surrounding environment or condition (for example, darkened room, etc.).
touch_pad
Touch Pad Controller does not work or cannot be registered
Are the batteries installed correctly?
The batteries may be running low. Replace them with new ones.
Register again.
Functions > Touch Pad Controller > Settings
Use Touch Pad Controller within approx. 3.2 m from the TV. (The range may be shortened depending on the obstacles between the TV and the controller, or the surrounding environment.)
asr & touch_pad
Voice Control function does not work
Voice Control function may not work properly depending on the pronunciation, noise and network environment.
For details
Functions > Voice Control
The display panel moves slightly and clattered sound is heard when it is pushed with a finger
There is a little gap around the panel to prevent damage to the panel. This is not a malfunction.
Maintenance