Digital TV
Before requesting service or assistance, please follow these simple guides to solve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
Block noise, frozen or disappearing image occurs / Some channels cannot be tuned
dvb-t & (dvb-s | freesat)
Check the position, direction and connection of the aerial or dish.
dvb-t ^ (dvb-s | freesat)
Check the position, direction and connection of the aerial.
Check Signal Condition. If the level of Signal Quality is low, the DVB signal is weak. Connecting the aerial to the TV directly may improve signal quality than connecting the aerial through the equipment (Set top box, DVD, etc.).
Watching > Tuning and editing channels > Signal Condition
Watching > Basic > Basic connection
Weather conditions will affect signal reception (heavy rain, snow, etc.), in particular in poor reception areas. Even during good weather, the high pressure can cause poor reception of some channels.
Due to the digital reception technologies involved, quality of the digital signals may be relatively low in some cases, despite good reception of analogue channels.
sat-ip
Check the network connections and settings (DVB-via-IP).
Watching > Basic > DVB-via-IP connection
Network > Network settings
Turn the TV off with Mains Power On / Off switch, then turn it on again.
dvb-s
DVB-S Auto Setup cannot be done completely
Check connections and dish alignment.
Watching > Basic > Basic connection
If the problem persists, consult your local dealer.
freesat & uk
Freesat Auto Setup cannot be done completely
Check connections and dish alignment. The dish needs to be pointing at Astra2 at 28.2° East, and Eurobird1 at 28.5° East.
If the problem persists, consult your Freesat registered retailer or call Freesat (UK) Ltd on 08450 990 990 or visit www.freesat.co.uk
dvb-s | freesat
Faulty dish message appears
The satellite cable may be short-circuited or there may be connection problems of the cable. Check the cable and connection and then turn the TV off with Mains Power On / Off switch, and turn it on again.
If the message persists, consult a dish installer for checking the dish and cable.
No programmes shown on TV Guide
dvb-s | freesat
Check the digital transmitter.
dvb-t & dvb-s
Adjust the direction of the aerial or dish to another transmitter installed nearby.
dvb-t ^ (dvb-s | uk)
Adjust the direction of the aerial to another transmitter installed nearby.
uk
Check the digital transmission by contacting Digital UK on 08456 50 50 50 or at the following website.
www.digitaluk.co.uk
freesat & uk
Consult an aerial or dish engineer to check the alignment of your aerial or dish.
uk ^ freesat
Consult an aerial engineer to check the alignment of your aerial.
uk
Cannot find a channel you have previously watched
The channel may broadcast for part of the day.
Check the channel in the TV Guide.
Watching > TV Guide
Channel position numbers may be changed by broadcasters.
Reset channels.
Watching > Tuning and editing channels > Auto Setup