Other

Before requesting service or assistance, please follow these simple guides to solve the problem.

If the problem still persists, please contact your local Panasonic dealer for assistance.

 

VIERA Link function does not work and an error message appears

 

Check the connections.

Functions > VIERA Link “HDAVI Control™” > Summary of VIERA Link

Turn the connected equipment on and then switch the TV on.

Functions > VIERA Link “HDAVI Control™”

 

Parts of the TV become hot

 

Parts of the TV may become hot. These temperature rises do not pose any problems in terms of performance or quality.

 

Overcurrent error message appears

 

The connected USB device may cause this error. Remove the device and turn the TV off with Mains Power On / Off switch, then turn it on again.

Check foreign objects are not inside the USB port.

 

An error message appears

 

Follow the message’s instructions.

If the problem persists, contact your local Panasonic dealer or the authorised service centre.

touch_pad

 

Touch Pad Controller does not work or cannot be registered

 

Are the batteries installed correctly?

The batteries may be running low. Replace them with new ones.

Register again.

Functions > Touch Pad Controller > Settings

Use Touch Pad Controller within approx. 3.2 m from the TV. (The range may be shortened depending on the obstacle between the TV and the controller, or the surrounding environment.)

asr & touch_pad

 

Voice Control function does not work

 

Voice Control function may not work properly depending on the pronunciation, noise and network environment.

For details of the Voice Control function

Functions > Voice Control

ld6 | mt5595c | pro5 | rec

 

LED does not turn to red in Standby mode

 

LED turns to orange in Standby mode in the following conditions:

rec

Recording is in progress

Timer Programming is set.

ld6 | mt5595c | pro5

DLNA Server is set to On.

Powered On by Apps is set to On.

Home Streaming is set to Always.

TV Anywhere is set to On.

sat-ip_server

DVB-via-IP Server Settings is set to Enable DVB-via-IP server.

ld6 | mt5595c | pro5

Powered On by Easy Mirroring is set to On.

oled

LED flashes orange during adjustment of the panel (approx. 20 minutes). LED flashes orange again in standby mode when the TV is turned on / off before the panel adjustment is completed.

(Be sure to turn the TV off with the remote control to adjust the panel.)

 

When pushed with a finger, the display panel moves slightly and makes a noise

 

There is a little gap around the panel to prevent damage to the panel. This is not a malfunction.

Maintenance