Before requesting service or assistance, please follow these simple guides to solve the problem.
If the problem still persists, please contact your local Panasonic dealer for assistance.
Sound is unusual
mt5810
Check the setting of HDMI Audio Format in the Sound Menu to match the audio signal from the connected equipment.
Watching > For best audio > Advanced settings
Check the HDMI Input setting in the Sound Menu.
Watching > For best audio > Advanced settings
If digital sound connection has a problem, select analogue sound connection.
Watching > External equipment > HDMI features
4k & (pro5 | mt5810)
Set HDMI Auto Setting in the Setup Menu to Mode1.
Watching > 4K resolution > HDMI Auto Setting
Pictures from external equipment are unusual when the equipment is connected via HDMI
Check the HDMI cable is connected properly.
Watching > External equipment > External connection
Turn the TV and equipment off, then turn them on again.
Check an input signal from the equipment.
Watching > External equipment > Valid input signals
Use equipment compliant with EIA/CEA-861/861D.
4k & (pro5 | mt5810)
Set HDMI Auto Setting in the Setup Menu to Mode1.
Watching > 4K resolution > HDMI Auto Setting
4k ^ hdmi_sw
The valid 4K format varies depending on the HDMI terminal.
Watching > 4K resolution > Valid 4K format