Before requesting service or assistance, please follow these simple guides to solve the problem. Also makes a diagnosis of sound problem in TV Self Test.
Support > Help menu > Using Help menu
If the problem still persists, please contact your local Panasonic dealer for assistance.
No sound is produced
dx800
Check the supplied external speaker is connected to the exclusive speaker terminal of the TV properly.
Is “Sound mute” active? Press MUTE to switch sound mute on or off.
Is the volume set to the minimum?
Check connections and setting of external equipment.
Watching > External equipment
fxos
Ensure that Speaker Selection is set to TV.
Watching > For best audio > Volume settings
Functions > VIERA Link “HDAVI Control™” > Speaker Selection
Ensure that TV Speaker Setting is set to TV Speaker.
Watching > For best audio > Volume settings
Sound level is low or sound is distorted
Sound signal reception may be poor.
dx800
Do not allow the speaker to make contact with the TV and pedestal.
all ^ uk
Set MPX in the Sound Menu to Mono. (Analogue)
uk
Set NICAM in the Sound Menu to Off. (Analogue)
Watching > For best audio > Advanced settings
cooling_fan
Unusual sound from the TV
When the power is on, whirring sound of cooling fan or drive noise may be heard from inside the TV (not a sign of faulty operation).